We believe everyone should have the help they need to live meaningful lives.
Eastpointe is a managed care organization (MCO) dedicated to working with individuals and families in eastern North Carolina who struggle with substance abuse, mental health and intellectual and developmental disabilities. In partnership with community agencies, licensed independent practitioners and hospitals, we help the uninsured and those on Medicaid get comprehensive, effective treatment that is essential for their well-being.
As our members’ care advocates, we are committed to ensuring that no member falls through the cracks. We work side by side with providers and community partners to ensure our members have the medical, social, transitional and vocational support they need. We monitor quality of care and our member’s progress. We also staff a crisis support phone line that is open 24 hours a day, 365 days a year, 1-800-913-6109.
Every member we help is ultimately an investment in the health of our 10-county service area: Duplin, Edgecombe, Greene, Lenoir, Robeson, Sampson, Scotland, Warren, Wayne and Wilson counties.
You will often hear people call Partners a local management entity/managed care organization or LME/MCO.
We think of ourselves as an MCO…a Member Care Organization™.
Partners manages Medicaid, state and local funds for mental health, intellectual/developmental disabilities, substance use disorder and traumatic brain injury services. The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each of the communities we serve.
The North Carolina Department of Health and Human Services contracts with Partners to manage behavioral health care services paid with federal, state, and local taxes. The sources of those funds include Medicaid (1915 (b)/(c) Medicaid Waiver), state and county funding, and grants.
Partners makes sure everyone who lives in Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union, and Yadkin counties and is covered by Medicaid or state health insurance or has no insurance at all receives the best possible services for mental health, substance use disorder, and intellectual and developmental disabilities.
To reach any office, call 1-877-864-1454 (Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570.
If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-888-235-4673
(Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570.
Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-235-4673
(Relay NC 711 or TTY (English) 1-800-735-2962; (español) 1-888-825-6570.
中国人 (Chinese): 您可以免费获得各种资料的大字版以及其他辅助工具和服务。请致电 1-888-235-4673 (TTY/TDD Relay NC 711)。如果英语不是您的首选语言，我们提供免费的翻译服务。请致电 1-888-235-4673 (TTY/TDD Relay NC 711)。
RHA’s Mobile Crisis Management teams serve North Carolinians in Eastern and Western NC and are available 24/7/365. MCM includes a team of Behavioral Health Professionals and Crisis Intervention Specialists that offer on-site treatment, stabilization and support for anyone experiencing a mental health or substance use crisis.